FAQs

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Premium Minor and Major Car Service & Oil change in UAE. Your best alternative to dealerships. Get an all inclusive Car service with Free pick and drop and same day delivery right now!

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Frequently Asked Questions

General

Why should I choose MySyara?

With MySyara, you get on-demand car care with a 100% satisfaction guarantee. As industry professionals we are able to solve any problem with your car, all the while aiming to give you the best possible car care experience. Our experienced employees have over 100 hours of training, background checks, and full insurance policies.

How to contact you?

We are available on call & WhatsApp on (+971) 50 2121 322 and (+91) 89 4334 4334. You can also choose to use the live chat option or simply drop an email to support, as mentioned on our contact us page

Do you have a safety strategy for Coronavirus?

Yes. MySyara is committed to keeping our customers safe. We are following our COVID-19 containment policy to contain the spread of COVID-19. For more precaution, you can always checkout using the online payment option in our app.

Service Related

In which areas are you available?

We currently provide all our services in Dubai. We provide car servicing & diagnostics in Abu Dhabi & Sharjah. We provide wash & detailing services in Trivandrum & Kochi. Coming soon to other cities!

Can I cancel or reschedule an order?

Yes, you may cancel / reschedule an order by contacting us & stating the same. You may also choose to cancel an order directly via the app (in order details section).

Where to enter the referral code?

Referral code can only be entered at the time of registration / sign up. However, if you’ve just registered and forgot to enter the code, you can simply contact us and provide us your special referral code & we’ll help apply the offer benefits to your account immediately.

I registered with a referral code but don't see the offer prices / benefits

The discounted prices or offers will automatically apply against the respective services on the order preview page (Select location & services Schedule date & time Order preview page)

Where to enter the voucher code?

Voucher code can be entered on the order preview / confirmation page. 1. Select location & services 2. Schedule date & time 3. Order preview page.

Payment Queries

What payment methods do you offer?

UAE

Online Card Payment (Visa & Master)
Cash On Delivery
Cash On Delivery (POS Machine)

INDIA

Online Payment (Credit/Debit Card, UPI, Net Banking)
Cash On Delivery

What is payment authorisation?

Once you authorise an online payment, the funds are reserved on your card but not deducted right away. The deduction takes place when we capture the payment, which is done only after service delivery. Authorisation is automatically reversed when you cancel the order.

Is it safe to save my card details?

Your card details are safely stored with bank-grade security with our PCI DSS level 1 compliant payment gateway providers. MySyara does not have access to any sensitive card data.

Referral Program

What is the Referral Program?

At MySyara, we believe sharing is caring, which is why our referral program rewards you for referring friends and family to our app. Just click on `Refer a friend` or the gift icon inside the app to see what we have in store for you and your close ones!

What are the benefits of referring others?

If a new user joins with your referral code at sign-up, you & your friend will receive following benefits:

UAE

You: AED 50 credits
Friend: AED 25 credits

INDIA

You: INR 100 credits
Friend: INR 50 credits

A user can only avail credits upto 15% of the order amount, rounded up to the nearest 5, subject to a maximum of (AED / INR) 100, per order. Referral benefits and credit limits may change without notice, kindly refer to the app for the latest benefits. Also note that the referred user should be from the same country as yours, otherwise no benefits will be granted.